Instead of Pressing Numbers on the Phone’s Keypad to Navigate a Menu, This Innovative New Feature Allows Callers to Say Their Requests

DOVER, DE / May 15, 2026 / Ringba, a top inbound call tracking and analytics platform for marketers, brands and pay per call, is pleased to announce the launch of Interactive Voice Agents, which uses conversational AI to speak with callers.

As Adam Young, CEO and Founder of Ringba, noted, this new feature is poised to revolutionize the inbound call experience.

“Interactive Voice Agents will let businesses replace traditional and clunky keypad-based Interactive Voice Response menus with conversational AI,” Young said.

“Instead of pressing buttons to navigate a menu, callers can simply say their requests naturally, which will create a frictionless and highly efficient routing process.”

Prior to the launch of the new Ringba Interactive Voice Agents feature, people who called a business would often have to navigate the “Press 1 for Sales, Press 2 for Support” dial-pad menus.

Unfortunately, this approach often created a high-friction experience for consumers, which in turn led to frustration, a higher rate of abandoning the calls and/or misrouted calls.

“In performance marketing and high-volume call environments, every dropped call is lost revenue,” Young said.

To help alleviate this issue, the team at Ringba created the Interactive Voice Agents feature, which eliminates the need for the dial pad, and substantially improves the caller experience. Thanks to the leveraging of advanced voice recognition, Ringba allows callers to state exactly what they need – no “Press 1” or “Press 2” needed.

The new Interactive Voice Agents feature offers the following benefits:

Natural Conversational Routing: Callers speak naturally instead of tapping keys, making the interaction feel more human and significantly faster.

Frictionless Experience: Reduces the time it takes for a caller to reach the right destination or agent.

Higher Conversion Rates: By removing the annoyance of multi-level keypad menus, businesses will see lower drop-off rates and higher engagement.

Seamless Integration: Built directly into Ringba’s existing, industry-leading call tracking and routing infrastructure.

“We are excited to launch this revolutionary feature on our platform, and increase not only the satisfaction rate of callers, but also the revenue for businesses,” Young said.

About Ringba

Ringba is a leading call tracking and analytics platform that empowers businesses to optimize their marketing strategies through real-time call data. By providing comprehensive insights and advanced routing capabilities, Ringba enables companies to enhance customer engagement and maximize ROI. For more information, please visit https://www.ringba.com.

Media Contact
Taaron Gorbahn
taaron@ringba.com
(800) 824-5000
Dover, DE